Devices are shipped via USPS unless service is unavailable, in which case FedEx may be used If you have not received your Token after 14 days, please contact the Information Center. Tokens can take up to 14 days to delivery, so please be patient.

Tokens are sent out on a first-come first-serve basis. In order to utilize bonus, it will be necessary for customers ' PlayOnline ID to be linked to Square Enix Account. Space provided by Mog Satchel is equal to characters Gobbiebag capacity and can expand along with it. Mog Satchel provides additional inventory space and benefits all characters on PlayOnline Account. Additionally, players who purchase a Security Token will also receive a brand new in-game bonus, Mog Satchel. Implementation of these new features is an extension of Square Enixs commitment to continuous service for our customers. Using Token will generate a one-time password every 30 seconds for account. After registering for a Square Enix Account and purchasing a Square Enix Security Token, players can then assign the Token to their PlayOnline ID. The new system will utilize Square Enix Security Token, which is available to purchase for 9. With this new system in place, Square Enix Accounts are compatible with FINAL FANTASY XI and PlayOnline, as well as future online services. Creating a Square Enix Account is free and can be done by anyone via the official Square Enix website. Use your Emergency Removal Password to remove the token to regain access to the SQUARE ENIX Account.Small battery power device that generates one time password every 30 seconds in conjunction with Square Enix Account that has been linked to Play Online Account. ■ If you are using a software token, your smartphone may have had a software update causing it to be unsynchronized from the account. Please contact the SQUARE ENIX Support Center for assistance to have the token removed to gain access to the SQUARE ENIX Account. ■ If you are using a keychain token, the batteries may be out of power.

■ If you are still unable to log on with the one-time password, it is possible that your token has become unsynchronized from the SQUARE ENIX Account. ■ To use the SQUARE ENIX Security Token for FINAL FANTASY XI, make sure the 'One-Time Password' feature under the PlayOnline Viewer Member Settings is set to 'Use.' Remember to enter the password within that timeframe.

■ The SQUARE ENIX Security Token will change the one-time password every 30 seconds. Here are some suggestions to follow if you cannot log in properly: The one-time password feature should not be used until the device is registered to a SQUARE ENIX Account. Please confirm that you have registered the SQUARE ENIX Security Token.

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